Crickex Bangladesh
Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and Crickex Bangladesh ("the Platform", "we", "us"). By accessing, registering on, or using any part of the Crickex Bangladesh platform — including the website, mobile app, sports betting section, and casino — you confirm that you have read these Terms in full and agree to be bound by them.

If you do not agree with any part of these Terms, you must not use Crickex Bangladesh. These Terms apply to all players regardless of how they access the platform — through a desktop browser, the Crickex Bangladesh mobile app, or any other method.

Crickex Bangladesh reserves the right to update these Terms at any time. When changes are made, the updated version will be published on this page with a revised "last updated" date. Continued use of the platform after changes are published constitutes acceptance of the updated Terms.

To register and use Crickex Bangladesh, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gaming activities under the laws applicable to you in your jurisdiction.
• You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by law.
• You must not be acting on behalf of another person when registering or placing bets.
• You must not be a current employee, contractor, or close family member of a Crickex Bangladesh employee.

By registering on Crickex Bangladesh, you confirm that you meet all of the above requirements. If we discover at any point that you do not meet these requirements, your account will be suspended and any funds held pending review. Crickex Bangladesh takes eligibility seriously — not to create barriers, but to protect players and maintain a safe platform for everyone.

Each player may hold only one account on Crickex Bangladesh. Registering multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. If duplicate accounts are detected, all associated accounts will be suspended and any bonuses or winnings derived from them will be voided.

When registering your Crickex Bangladesh account, you agree to:

• Provide accurate, complete, and truthful information at the time of registration.
• Keep your account details — including your username, password, and contact information — up to date at all times.
• Keep your login credentials confidential and not share them with any other person.
• Notify Crickex Bangladesh immediately if you suspect that your account has been accessed without your authorisation.
• Accept full responsibility for all activity that takes place on your account.

Crickex Bangladesh will never ask for your password via email, live chat, or any other channel. If you receive a message claiming to be from Crickex Bangladesh and asking for your password, do not respond and contact our support team immediately.

Account verification (KYC) may be required before your first withdrawal or at any point during your use of the platform. Verification typically requires a government-issued photo ID and proof of your payment method. Accounts that cannot be verified may have withdrawals suspended until the process is completed.

Crickex Bangladesh supports deposits and withdrawals via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). There are no currency conversion fees for players using these local payment methods.

The following rules apply to all deposits and withdrawals on Crickex Bangladesh:

• Minimum and maximum deposit amounts are displayed on the deposit page and may vary by payment method.
• Deposits are credited to your account promptly after confirmation from the payment provider.
• Withdrawals are processed to the same payment method used for the most recent deposit, where possible.
• Standard withdrawals are processed within the timeframe stated on the withdrawal page. VIP members receive priority processing.
• Crickex Bangladesh reserves the right to request additional verification before processing any withdrawal.
• Withdrawals will not be processed to third-party accounts. The name on your payment account must match the name on your Crickex Bangladesh account.

If a deposit fails to reach your account within the expected timeframe, please contact Crickex Bangladesh support with your transaction reference number. Do not attempt to make a second deposit before the first has been resolved, as this may result in a duplicate charge.

Crickex Bangladesh offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated on the relevant promotion page, as well as the general bonus rules set out here.

General bonus rules that apply to all Crickex Bangladesh promotions:

• Bonuses must be claimed within the stated validity period. Expired bonuses cannot be reinstated.
• All bonuses are subject to wagering requirements. The wagering requirement for each bonus is stated clearly on the promotion page.
• Wagering requirements must be met before any bonus-derived winnings can be withdrawn.
• Different game types may contribute differently to wagering requirements. Slots typically contribute 100%, while table games and live casino may contribute at a lower rate. Specific contribution rates are stated on each promotion page.
• Crickex Bangladesh reserves the right to withdraw any bonus offer at any time without prior notice.
• Only one bonus may be active at a time unless otherwise stated.
• Bonuses are for personal use only and may not be transferred between accounts.

The following rules apply to all sports betting activity on Crickex Bangladesh. Additional sport-specific rules may apply and are available within the relevant betting section of the platform.

• All bets are final once confirmed. Bets cannot be cancelled or amended after they have been accepted by the platform.
• Crickex Bangladesh reserves the right to void any bet placed on an event where the outcome was already known at the time the bet was placed.
• In the event of a technical error that results in incorrect odds being displayed, Crickex Bangladesh reserves the right to void affected bets and refund stakes.
• Maximum bet limits apply and are displayed within the betting interface. These limits may vary by sport, market, and player account status.
• Live in-play bets are accepted subject to availability. Crickex Bangladesh may suspend in-play betting on any market at any time without notice.
• In the event of a match being abandoned, postponed, or cancelled, bets will be settled according to the rules stated for that specific sport and market.
• Crickex Bangladesh uses official results from recognised governing bodies to settle all bets. Results are final once confirmed by the relevant authority.

If you believe a bet has been settled incorrectly on Crickex Bangladesh, please contact our support team within 72 hours of the event result being confirmed. Disputes raised after this period may not be considered.

All casino games available on Crickex Bangladesh — including slots, live dealer tables, Dragon Tiger, and other speciality games — use certified random number generation (RNG) to determine outcomes. Game results are independent of previous results and cannot be predicted or influenced by any player action.

• Each game's Return to Player (RTP) percentage is available within the game information section.
• Casino game results are final once the round is complete. Disputes regarding game outcomes must be raised within 24 hours.
• In the event of a disconnection during a casino game round, the round will be completed automatically according to the game's rules. Crickex Bangladesh is not responsible for losses resulting from player-side connection issues.
• Live casino tables are operated by third-party providers. Their specific game rules apply in addition to these Terms.
• Progressive jackpot games are subject to their own specific terms, which are displayed within the game.

The following activities are strictly prohibited on Crickex Bangladesh. Engaging in any of these activities will result in immediate account suspension and may result in legal action:

• Using automated software, bots, or scripts to place bets or interact with the platform in any way.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Exploiting software bugs, errors, or vulnerabilities. Any such issues must be reported to Crickex Bangladesh support immediately.
• Engaging in any form of money laundering or using the platform to process funds derived from illegal activity.
• Providing false information during registration or verification.
• Attempting to access another player's account without authorisation.
• Using the platform for any purpose other than personal entertainment gaming.
• Engaging in abusive, threatening, or harassing behaviour towards Crickex Bangladesh staff or other players.

Crickex Bangladesh reserves the right to suspend, restrict, or permanently close any player account at its discretion. Reasons for account action include, but are not limited to, breach of these Terms, suspected fraud, failure to complete verification, or at the player's own request.

If your account is suspended due to a suspected breach of these Terms, Crickex Bangladesh will conduct a review. During the review period, access to your account and any pending withdrawals may be placed on hold. If the review concludes that no breach occurred, your account will be reinstated and any held funds released.

Players who wish to close their own account may do so by contacting Crickex Bangladesh support. Any real-money balance remaining in the account at the time of closure will be returned to the player's verified payment method, provided all wagering requirements on active bonuses have been met.

Crickex Bangladesh collects and processes personal data in accordance with its Privacy Policy. By registering on the platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

Your personal data will never be sold to third parties. It may be shared with payment processors, identity verification providers, and regulatory authorities where required by law. All data is stored securely using industry-standard encryption.

For full details on how Crickex Bangladesh handles your personal data, please read our Privacy Policy.

Crickex Bangladesh is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options.

If you feel that your gaming is becoming a problem, we encourage you to use these tools or contact our support team. Crickex Bangladesh will never pressure players to continue gaming or to increase their deposits.

For full details on the responsible gaming tools available on Crickex Bangladesh, please visit our Responsible Gaming page.

Crickex Bangladesh provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or that the platform will be free from errors at all times.

To the maximum extent permitted by applicable law, Crickex Bangladesh shall not be liable for:

• Any loss of profits, revenue, or data arising from your use of the platform.
• Any interruption to the platform caused by factors outside our reasonable control, including but not limited to internet outages, server failures, or third-party service disruptions.
• Any losses arising from your failure to keep your account credentials secure.
• Any indirect, consequential, or incidental losses arising from your use of Crickex Bangladesh.

Nothing in these Terms limits Crickex Bangladesh's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

Crickex Bangladesh may update these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "last updated" date. For significant changes, we may also notify players via email or an in-platform notification.

Your continued use of Crickex Bangladesh after updated Terms have been published constitutes your acceptance of those changes. If you do not agree with the updated Terms, you must stop using the platform and contact our support team to close your account.

If you have any questions about these Terms and Conditions, or about any aspect of the Crickex Bangladesh platform, please contact our support team. We are available 24 hours a day, 7 days a week via live chat and email.

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the platform

For questions specifically about responsible gaming tools or self-exclusion, please visit our Responsible Gaming page. For questions about how we handle your personal data, please visit our Privacy Policy page.